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Complaint Board
Data for the month ending: March 2024

*Inclusive of complaints of previous years resolved in the current month/year.
#Inclusive of complaints pending as on last day of the year.
^Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Data is updated on or before 7th of every month.
**ATR submission date has been considered as the date of resolution of the complaint by IA-CapitalVia.

Privacy Policies

Privacy Policy

CapitalVia Global Research Limited (Investment Advisor) respects and values the 'Right to Privacy' of individuals. We are esteemed by the relationship and by becoming our clients you have a promise from our side that we shall remain loyal to all our clients and non-clients whose information resides with us. This Privacy Policy of CapitalVia applies to the current clients as well as former clients. Below are the word by word credentials of our Privacy Policy:

  • By registering your mobile number on CapitalVia Global Research Limited's website, you agree to be contacted by our personnel or to receive SMSes and it shall be treated as ‘opt in’ in case if the contact number you have registered with us, is subscribed in DND registry (Do Not Disturb). By registering for our services, you also agree to comply with our Privacy Policy and Terms & Conditions.
  • Please be aware that you may receive calls related to services promotions and any sort of contests and polls organized by us. In case there are any changes in your contact information that we retain, please bring this to our knowledge either by call or email.
  • Your information whether public or private, will not be sold, rented, exchanged, transferred or given to any company/establishment/individual for any reason, without your consent for the same. This shall not apply, in case, the information/data is disclosed/ required under any statutory law, by any regulator or government or any court of law, etc. or shared with CapitalVia and its affiliates including its subsidiaries, associate companies etc.
  • Your information will be used ONLY for providing the services to you for whom you have subscribed to us. For which you have shared your respective information.
  • The information shared with us by you, represents your identity with us. Please update us through email or call, as and when, any changes take place regarding any of the details that you've shared with us.
  • In addition to the service provided to you, your information (Mobile Number, E-Mail ID etc.) can be brought in use for sending you newsletters, survey, contest information, or information about any new services of the Company/ its affiliates which will be for your own good and while subscribing for our services you agree that CapitalVia has the right to do so.
  • By subscribing to our services, you consent to our Privacy Policy and Terms & Conditions.
  • For any queries or assistance, write to us at support@capitalvia.com or  call us at +91-8085 999 333
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